Talk to us
To discuss ANAX Schools for your school or academy trust, to arrange a product demonstration, or to ask for the documents your procurement or data protection review needs (the security and data protection summaries, the data processing agreement, the accessibility evidence), email contact@viccaone.com with ENQUIRY in the subject — or use this link to start the email. We reply within 2 working days. ANAX Schools is provided under our standard terms of service with an Order Form for your organisation, which states what you order, the fees and the term.
Every route, and what to expect
Everything reaches us by email at contact@viccaone.com. There is no telephone line and no web form; we say so rather than offer a form that would simply send an email. The mailbox is read by the operator on working days (Monday to Friday, excluding English bank holidays, 09:00 to 17:00 UK time). Put the word in bold below in your subject line so that your message is handled on the right track.
| I want to… | Subject word | What happens, and when |
|---|---|---|
| Ask a general question or enquire about the service for my school or trust | ENQUIRY | We reply within 2 working days, and can arrange a conversation or a product demonstration. |
| Get help with the assessment (code not recognised, a question about a question) | SUPPORT | Acknowledged within 1 working day. A code problem is fixed within 1 working day; a question about what a check means is answered within 2 working days. We explain meaning; we do not tell a school what to answer. |
| Get help with signing in, an invitation link, or who is a member of my school or trust | ACCESS | Acknowledged within 1 working day. We can tell an organisation's administrator who holds access and cancel an invitation; we never add a person to an organisation without its administrator's instruction. |
| Exercise a data-protection right (access, rectification, erasure, restriction, objection, portability) | DATA RIGHTS | Acknowledged within 5 working days; answered without undue delay and normally within one calendar month, unless the law allows that period to be extended, in which case we tell you. If we need you to clarify what you are asking for, where the law allows, the time limit starts when we have it. See the privacy notice. |
| Report that pupil data, safeguarding detail or other personal data was entered into the register or an assessment by mistake | PUPIL DATA | Treated the same day it is read: we restrict who can see the record, escalate internally, ask your school what it wants done, delete or correct the record as instructed, and record what was done. Confirmed in writing. |
| Ask for my school's answers or register to be deleted or exported | DELETION | Done by the operator within 5 working days and confirmed in writing, with the backup caveat on the data retention page. |
| Ask for my school's Passport to be withdrawn | WITHDRAWAL | Acknowledged within 5 working days; carried out by hand; we confirm in writing what was done and what the public verification page then shows. See data retention. |
| Complain about how we handled personal data | COMPLAINT | Acknowledged within 30 days (we aim for 5 working days), investigated, and you are told the outcome. You can also complain to the Information Commission (ICO) at ico.org.uk or on 0303 123 1113. |
| Complain about anything else | COMPLAINT | Acknowledged within 5 working days; we tell you who is handling it and when you will hear. |
| Report a security weakness | SECURITY | Acknowledged within 2 working days. See reporting a vulnerability. No bounty programme. |
| Report a possible personal data breach | BREACH | Treated as an incident from the moment it is read; affected schools and trusts are told within 24 hours of our awareness. |
| Report that the service is down or degraded | INCIDENT | See the status page. |
| Ask for a copy of the legal documents at the version my organisation accepted | DOCUMENTS | Sent within 5 working days. |
| Accessibility help | ACCESSIBILITY | Reply within 2 working days; alternative route to complete the assessment or the register on request. See the accessibility statement. |
| End my organisation's use of the service, or ask what happens to our records | CANCELLATION | Acknowledged within 2 working days. The terms say what ends when, and the data retention page what is returned or deleted. |
Who you are writing to
College of Human and Business Efficiency Ltd, company number 13201707, registered in England and Wales. Registered office and postal address: 1-2 Rhodium Point, Hawkinge Business Park, Spindle Close, Hawkinge, Folkestone, Kent CT18 7TQ, United Kingdom. Data protection contact: the same email address, our nominated data-protection contact. We have not appointed a statutory Data Protection Officer: our assessment is that one is not required. The canonical company statement is on the legal page.
What we do with your message
Your name, email address and what you write are kept in our mailbox to answer you and to run any engagement or account. Our privacy notice explains the rest. We do not add you to any marketing list.
Version history: 1.0 (12 October 2026); 1.1 (26 October 2026) — access, pupil-data, withdrawal and cancellation routes added; privacy links point at the privacy page. 1.2 (1 November 2026) — rights requests answered without undue delay and normally within one calendar month; full registered address. 1.3 (3 November 2026) — talk to us: enquiries, demonstrations and procurement documents; the pilot wording removed.